Help & support

How can we
help you today?

Answers to the most common questions. Still stuck? Mia and the team reply to every message.

Getting started

How do I set up my clinic on Sknpad?

Book a demo and our team installs everything — provider dashboard, client portal, integrations, and staff onboarding — usually within a week.

How long until I see results?

Most clinics see their first recovered rebookings and reorders within the first 90 days. That window is backed by our guarantee.

Do I need to replace my current software?

No. Sknpad adds the client-progress and revenue layer on top of the booking, EMR, and payment tools you already use.

Client portal

How do clients access their portal?

Each client gets a private, installable web app (PWA) — no app store needed. They open a link, and it lives on their home screen.

Can clients upload their own progress photos?

Yes. Guided photo capture walks them through the right angle, lighting, and timing so every before/after is comparable.

What can clients see?

Their treatment history, product routine, check-ins, progress scores, and a private before-and-after gallery.

Progress & photos

How is the progress score calculated?

Scores are derived from tracked metrics across photos, check-ins, and treatment milestones — so improvement is quantified, not guessed.

Are before-and-after photos private?

Yes. Photos are visible only to the assigned provider and the client. Marketing use requires a signed photo release.

Can I export results for reviews or referrals?

Yes — the Before & After Vault lets you export clean, branded result cards with consent.

Integrations & billing

Which tools does Sknpad connect to?

Vagaro, Gusto, Stripe, Shopify, and more — plus any tool via Zapier or our REST API. See the integrations section on the homepage.

How does payment work?

Charge treatments, packages, and memberships directly. Connect Stripe or Square to reconcile revenue automatically.

Is my data secure?

Client photos and health data are stored securely and scoped per provider and client. See our privacy policy for details.

Still need a hand?

Book a demo to see Sknpad live, or email us directly — we read everything.

Book a Demosupport@sknpad.com